Giacom Connectivity incident

City Fibre MSO - Leeds Area - Sites hard down

Major Resolved

Giacom Connectivity experienced a major incident on May 18, 2026, lasting 22h 43m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 09:01 AM UTC
Resolved
May 19, 2026, 07:45 AM UTC
Duration
22h 43m
Detected by Pingoru
May 18, 2026, 09:01 AM UTC

Update timeline

  1. investigating May 18, 2026, 09:01 AM UTC

    Good Morning, We are currently investigating a City Fibre outage, which appears to be affecting the leeds area. This has been raised into City Fibre who are investigating. We'll update this incident again, within the following 1-2 hours. thanks

  2. resolved May 19, 2026, 09:46 AM UTC

    Good Morning We have been advise this has now been resolved Incident status: Resolved This was due to a power failed at one of Date Centre City Fibre use Thanks