Giacom Connectivity incident
Multiple NEOS circuits down.
Ongoing since 12:15 AM UTC, affecting Ethernet - Neos Networks.
The supplier's have advised their NNI Interconnect with Sky at Leicester fail at 00:09 GMT and have passed this to them for further investigation. We suspect this may be due to either unnotified or emergency planed works and will update you as soon as we hear back from them.
Affected components
Update timeline
- investigating Nov 10, 2026, 12:15 AM UTC
Monitoring has alerted us to multiple NEOS circuits being down, fault has been raised to the suppliers for all impacted circuits. Updates to follow.
- investigating Nov 10, 2026, 01:16 AM UTC
The supplier's have advised their NNI Interconnect with Sky at Leicester fail at 00:09 GMT and have passed this to them for further investigation. We suspect this may be due to either unnotified or emergency planed works and will update you as soon as we hear back from them.
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