Giacom Connectivity incident
Giacom (Non-service Impacting) Awareness Notification
Resolved after 5 hours 50 minutes, on October 28, 2026.
Dear partner, Please see below a notification for planned engineering works by wavenet: Short description: Upgrade CORP-IPS-PA01.AST to 10.2.16-h12 [CS0814348] Planned start date and time: 28/10/2026 19:00:00 Planned end date and time: 28/10/2026 23:59:59 Please distribute this information to other areas within your business unit as necessary. Due to the number of services potentially impacted by this planned work it may not always be possible for us to confirm whether individual circuits or services are specifically impacted. To help you assess any potential risk to your customers, we recommend reviewing the information provided and considering whether any end-user communications may be appropriate during the maintenance window. Wherever possible, we will include additional details such as geographical locations, service identifiers, or other relevant information to support your assessment. However, some engineering activities are carried out at a national level and cannot be narrowed down to specific regions or services. We will always share all information made available to us by the carrier at the time of notification and will provide any further updates should additional details become available. If you have any concerns regarding a particular service, please do not hesitate to contact our team and we will be happy to assist where possible.
Update timeline
- monitoring Oct 28, 2026, 07:00 PM UTC
Dear partner, Please see below a notification for planned engineering works by wavenet: Short description: Upgrade CORP-IPS-PA01.AST to 10.2.16-h12 [CS0814348] Planned start date and time: 28/10/2026 19:00:00 Planned end date and time: 28/10/2026 23:59:59 Please distribute this information to other areas within your business unit as necessary. Due to the number of services potentially impacted by this planned work it may not always be possible for us to confirm whether individual circuits or services are specifically impacted. To help you assess any potential risk to your customers, we recommend reviewing the information provided and considering whether any end-user communications may be appropriate during the maintenance window. Wherever possible, we will include additional details such as geographical locations, service identifiers, or other relevant information to support your assessment. However, some engineering activities are carried out at a national level and cannot be narrowed down to specific regions or services. We will always share all information made available to us by the carrier at the time of notification and will provide any further updates should additional details become available. If you have any concerns regarding a particular service, please do not hesitate to contact our team and we will be happy to assist where possible.
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