Giacom Wholesale Mobile incident
Planned Maintenance – 1st October 2026
Resolved after 7 days 10 hours, affecting Platform - Mobile Provisioning, on September 24, 2026.
As part of our ongoing investment in our platforms, we will be carrying out planned maintenance during a scheduled maintenance window of 7pm – 8pm where our systems will be unavailable. This work is part of our ongoing investment in the platform, enhancing the infrastructure that supports our services. We have built contingency plans into the maintenance activity, including comprehensive testing and the ability to revert the change if required. We appreciate your patience while we complete these essential platform improvements.
Affected components
Update timeline
- investigating Sep 24, 2026, 11:00 PM UTC
As part of our ongoing investment in our platforms, we will be carrying out planned maintenance during a scheduled maintenance window of 7pm – 8pm where our systems will be unavailable. This work is part of our ongoing investment in the platform, enhancing the infrastructure that supports our services. We have built contingency plans into the maintenance activity, including comprehensive testing and the ability to revert the change if required. We appreciate your patience while we complete these essential platform improvements.
- resolved Oct 02, 2026, 09:54 AM UTC
all maintenance was completed without any issues Many Thanks
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