GFI Software Outage History

GFI Software is up right now

There were 3 GFI Software outages since March 3, 2026 totaling 320h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gfi.com

Notice April 28, 2026

GFI AppManager Display Issue Affecting Device Status

Detected by Pingoru
Apr 28, 2026, 02:09 PM UTC
Resolved
Apr 28, 2026, 02:51 PM UTC
Duration
41m
Affected: GFI AppManager
Timeline · 2 updates
  1. investigating Apr 28, 2026, 02:09 PM UTC

    We are aware of an issue in GFI AppManager where devices may be incorrectly displayed as offline, even though they are online and functioning normally. This is a reporting/display issue and does not impact the actual availability of monitored devices. Our Engineering team is actively investigating the issue

  2. resolved Apr 28, 2026, 02:51 PM UTC

    A fix has been implemented and issue is resolved now.

Read the full incident report →

Major April 6, 2026

GFI FaxMaker Service Disruption (etherFAX Provider Outage)

Detected by Pingoru
Apr 06, 2026, 04:18 PM UTC
Resolved
Apr 13, 2026, 02:40 AM UTC
Duration
6d 10h
Affected: Desktop Application
Timeline · 5 updates
  1. identified Apr 06, 2026, 04:18 PM UTC

    GFI FaxMaker customers using etherFAX for fax delivery are currently experiencing a service outage. Affected customers may see their etherFAX account reported as offline in FaxMaker, receive account validation failures, or be unable to send/receive faxes. This issue is caused by an ongoing outage on etherFAX's side. Following their core services migration to AWS, etherFAX is experiencing degraded performance on their U.S. and Canada REST API services. etherFAX has an active incident open on their status page (https://status.etherfax.net/) and their engineering team is actively working on a fix. No action is required from GFI FaxMaker customers at this time. We are monitoring etherFAX's status page and will post an update once they confirm resolution.

  2. monitoring Apr 06, 2026, 11:59 PM UTC

    etherFAX has reported that fixes have now been rolled out for interim fax status updates and for the “latest connected on” timestamps. This means some customers may begin to see improvement in status reporting within GFI FaxMaker. However, the incident is not yet fully resolved, as etherFAX still shows degraded performance affecting its U.S. and Canada API/REST services and their engineering team continues working on the remaining issues. We will continue monitoring etherFAX’s fix behavior.

  3. monitoring Apr 07, 2026, 04:03 AM UTC

    All ongoing maintenance and improvements have been successfully implemented, and the platform is currently stable with normal performance across all services. The etherFAX team will continue to closely monitor system metrics and performance throughout tomorrow. If you experience any issues, please reach out via a support ticket

  4. monitoring Apr 07, 2026, 05:06 PM UTC

    Etherfax has informed that they just pushed out a fix for specifically for GFI connections. If you have not done so recently, please proceed with restarting the Faxmaker service to refresh the connection and benefit from the fix. The etherFAX team will continue to closely monitor system metrics and performance throughout tomorrow. If you experience any issues, please reach out via a support ticket

  5. resolved Apr 13, 2026, 02:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 3, 2026

Issue with the Anti-Phishing Engine in GFI MailEssentials

Detected by Pingoru
Mar 03, 2026, 05:11 PM UTC
Resolved
Mar 10, 2026, 02:16 PM UTC
Duration
6d 21h
Affected: Anti-phishing definitions updates
Timeline · 4 updates
  1. identified Mar 03, 2026, 05:11 PM UTC

    We have identified the root cause of the issue and are actively working on a resolution. During this time, anti-phishing updates and detection may not function as expected. We will provide further updates as soon as more information becomes available.

  2. identified Mar 03, 2026, 05:11 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 10, 2026, 02:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 10, 2026, 02:16 PM UTC

    This incident has been resolved.

Read the full incident report →

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