GFI Software incident

Issue with AV, AS and IPS updates

Major Resolved View vendor source →

GFI Software experienced a major incident on January 26, 2026 affecting GFI KerioConnect and GFI KerioControl, lasting 7h 33m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2026, 07:36 PM UTC
Resolved
Jan 27, 2026, 03:09 AM UTC
Duration
7h 33m
Detected by Pingoru
Jan 26, 2026, 07:36 PM UTC

Affected components

GFI KerioConnectGFI KerioControl

Update timeline

  1. investigating Jan 26, 2026, 07:36 PM UTC

    AV, AS, and IPS updates for Kerio Control and Kerio Connect are currently not working as expected. We are investigating this outage

  2. monitoring Jan 27, 2026, 01:16 AM UTC

    Issue related to AV, AS, and IPS updates for Kerio Control and Kerio Connect has been fixed. We continue to monitor the situation.

  3. resolved Jan 27, 2026, 03:09 AM UTC

    Update services are now functioning as expected. Our teams have been monitoring the systems and confirm stability.