GFI Software experienced a critical incident on October 9, 2025 affecting GFI KerioControl, lasting 20d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2025, 04:32 PM UTC
We are currently aware of an issue in Kerio Control that may affect UDP traffic under certain conditions. Our team is actively investigating the cause and working toward a resolution.
- identified Oct 13, 2025, 11:06 AM UTC
A potential root cause of the issue has been identified, and we are further pursuing resolution.
- identified Oct 17, 2025, 06:34 AM UTC
We have identified and confirmed the root cause of the issue. Our team is actively working on a solution with the highest priority to restore normal functionality. We will provide another update once the fix has been deployed and verified.
- identified Oct 19, 2025, 01:11 PM UTC
A fix has been identified, and we are currently in testing phase
- monitoring Oct 29, 2025, 04:31 AM UTC
A fix has been implemented for this and is currently available in a Beta build for Kerio Control version 9.6.0 For access to the Kerio Control 9.6.0 Beta build, you can reach out to Kerio Control Support - https://support.keriocontrol.gfi.com/
- resolved Oct 30, 2025, 11:16 AM UTC
A fix has been implemented for this and is currently available in a Beta build for Kerio Control version 9.6.0 Please reach out to customer Support at support.keriocontrol.gfi.com if you wish to access the beta build.