GFI Software incident

Issues with Kerio connect and Control AV updates

Major Resolved View vendor source →

GFI Software experienced a major incident on January 30, 2026 affecting GFI KerioConnect and GFI KerioControl, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2026, 02:53 PM UTC
Resolved
Jan 30, 2026, 03:11 PM UTC
Duration
18m
Detected by Pingoru
Jan 30, 2026, 02:53 PM UTC

Affected components

GFI KerioConnectGFI KerioControl

Update timeline

  1. investigating Jan 30, 2026, 02:53 PM UTC

    We are currently investigating an issue where users are facing issues with updating Antivirus updates. We are working on this with Top Priority.

  2. identified Jan 30, 2026, 03:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 30, 2026, 03:11 PM UTC

    This incident has been resolved.