Is GFI Software down?

We are aware of an issue in GFI AppManager where devices may be incorrectly displayed as offline, even though they are online and functioning normally. This is a reporting/display issue and does not impact the actual availability of monitored devices. Our Engineering team is actively investigating the issue

A fix has been implemented and issue is resolved now.

We are investigating an issue in Kerio Control 9.6.1 build 9227 causing increasing memory usage and potential performance degradation. Our Engineering team is actively analyzing the issue and working on a mitigation.

We are still investigating the issue observed in Kerio Control 9.6.1 build 9227, where memory usage may gradually increase over time and potentially impact performance. At this time, our Engineering team continues to analyze the behavior and evaluate possible mitigation options. We do not have a confirmed fix or ETA yet, but the case remains under active review. We will continue investigating and will share any relevant updates as soon as more information becomes available.

The Engineering team continues to analyze the behavior and evaluate possible mitigation options. We do not have a confirmed fix or ETA yet, but the case remains under active review. We will continue investigating and will share any relevant updates as soon as more information becomes available.

- A fix has been implemented by our Development team and is available for download here - https://drive.google.com/drive/folders/1cOe9UtkliJ4gbkaoWljzrRf3JlwlvTfS - You can apply this fix using steps from the 'Upgrading Kerio Control' Knowledge Base article - https://support.keriocontrol.gfi.com/article/116539-upgrading-kerio-control - We will monitor this.

No issues have been reported. We are continuing to monitor.

We're keeping a close eye on things. No issues related to the increasing memory reported.

No new issues reported since the fix has been made available. We will continue to monitor.

We have seen no further issues since the fix. If you observe any further issues we encourage you to reach out with logs.

Things continue to work as expected after the fix being applied. We are continuing to monitor.

This incident has been resolved. If you still face issues, please contact our support team at: https://support.keriocontrol.gfi.com

GFI FaxMaker customers using etherFAX for fax delivery are currently experiencing a service outage. Affected customers may see their etherFAX account reported as offline in FaxMaker, receive account validation failures, or be unable to send/receive faxes. This issue is caused by an ongoing outage on etherFAX's side. Following their core services migration to AWS, etherFAX is experiencing degraded performance on their U.S. and Canada REST API services. etherFAX has an active incident open on their status page (https://status.etherfax.net/) and their engineering team is actively working on a fix. No action is required from GFI FaxMaker customers at this time. We are monitoring etherFAX's status page and will post an update once they confirm resolution.

etherFAX has reported that fixes have now been rolled out for interim fax status updates and for the “latest connected on” timestamps. This means some customers may begin to see improvement in status reporting within GFI FaxMaker. However, the incident is not yet fully resolved, as etherFAX still shows degraded performance affecting its U.S. and Canada API/REST services and their engineering team continues working on the remaining issues. We will continue monitoring etherFAX’s fix behavior.

All ongoing maintenance and improvements have been successfully implemented, and the platform is currently stable with normal performance across all services. The etherFAX team will continue to closely monitor system metrics and performance throughout tomorrow. If you experience any issues, please reach out via a support ticket

Etherfax has informed that they just pushed out a fix for specifically for GFI connections. If you have not done so recently, please proceed with restarting the Faxmaker service to refresh the connection and benefit from the fix. The etherFAX team will continue to closely monitor system metrics and performance throughout tomorrow. If you experience any issues, please reach out via a support ticket

This incident has been resolved.