GFI Software experienced a minor incident on January 20, 2026 affecting Spam features, lasting 19d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Spam features
Update timeline
- investigating Jan 20, 2026, 02:20 PM UTC
We are investigating an issue where SpamRazer is incorrectly classifying some legitimate emails as spam. Our team is working with the relevant systems to identify the cause and mitigate the impact. Further updates will be shared as more information becomes available.
- identified Feb 04, 2026, 01:21 PM UTC
We have implemented a potential fix and are currently testing it to resolve the issue with legitimate emails being misclassified as spam. Further updates will follow.
- resolved Feb 09, 2026, 01:30 AM UTC
This incident has been resolved. If you continue to experience issues, please contact Support.