GFI Software experienced a major incident on January 28, 2026 affecting Anti-virus definitions updates and Anti-phishing definitions updates and 1 more component, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2026, 07:06 AM UTC
We are experiencing a recurrence of a previously reported issue impacting update and download services. The incident has been reopened and our teams are actively investigating. Impact: - No anti-spam updates - No anti-virus updates for Kerio Control and Kerio Connect - No product updates or downloads Further updates will be provided as we make progress.
- investigating Jan 28, 2026, 01:01 PM UTC
We are continuing to investigate this issue.
- resolved Jan 29, 2026, 12:44 PM UTC
Anti-spam, anti-virus, anti-phishing definition updates, as well as product updates and downloads, have been fully restored for all impacted products. All affected services are now operating normally.