GFI Software Outage History

GFI FaxMaker customers using etherFAX for fax delivery are currently experiencing a service outage. Affected customers may see their etherFAX account reported as offline in FaxMaker, receive account validation failures, or be unable to send/receive faxes. This issue is caused by an ongoing outage on etherFAX's side. Following their core services migration to AWS, etherFAX is experiencing degraded performance on their U.S. and Canada REST API services. etherFAX has an active incident open on their status page (https://status.etherfax.net/) and their engineering team is actively working on a fix. No action is required from GFI FaxMaker customers at this time. We are monitoring etherFAX's status page and will post an update once they confirm resolution.

We have identified the root cause of the issue and are actively working on a resolution. During this time, anti-phishing updates and detection may not function as expected. We will provide further updates as soon as more information becomes available.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We have implemented a potential fix and are currently testing it to resolve the issue with legitimate emails being misclassified as spam. Further updates will follow.

AWS has confirmed increased error rates and latencies affecting multiple services in the US-EAST-1 region. The incident is currently classified as "Degraded" by AWS. You may experience slowness, timeouts, or trouble accessing some parts of platform and services. We're closely monitoring the situation and will keep you updated as AWS provides more information.

A potential root cause of the issue has been identified, and we are further pursuing resolution.

We have identified and confirmed the root cause of the issue. Our team is actively working on a solution with the highest priority to restore normal functionality. We will provide another update once the fix has been deployed and verified.

A fix has been identified, and we are currently in testing phase

We are investigating an issue where the Web Filter in Kerio Control is not working. Our developers are working on the fix, and we will provide updates as progress is made.

We have identified an issue in Kerio Control versions 9.5 and 9.5p1 where certain IPS rules, when triggered by specific traffic patterns, cause the system to freeze or crash. Our development team is preparing a fix that will be released via the IPS update server. As soon as the updated signatures are published, this problem will be resolved with automatic IPS updates.

We’ve identified an issue with the Avira Virus Scanner Engine causing delays in mail delivery and processing for some customers. Our engineering team is actively working on a resolution. As a temporary workaround, we recommend disabling the Avira engine if you're experiencing issues. Thank you for your patience.

We have identified an issue where the AppManager dashboard is reporting an incorrect appliance status. Our team is working on fixing it actively and will provide updates as more information becomes available.

We have identified the issue and are in the process of fixing it.

We have a known issue where FaxMaker v20.8 will only work on 32-bit systems. We recommend only upgrading from 20.7 once 20.8 p1 is released. A workaround for customers currently on 20.8 using 64-bit architecture is to roll back to 20.7. We expect 20.8 p1 to be released in the next 48 hours.

The root cause of the display issue has been identified. Our development team is working on the fix.