GFI Software Outage History

Started Oct 11, 2026, 06:50 AM UTC· resolved Oct 11, 2026, 07:00 AM UTC

1. investigating Oct 11, 2026, 06:50 AM UTC

   We are currently investigating this issue.

2. resolved Oct 11, 2026, 07:00 AM UTC

   This incident has been resolved.

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Started Apr 28, 2026, 02:09 PM UTC· resolved Apr 28, 2026, 02:51 PM UTC

1. investigating Apr 28, 2026, 02:09 PM UTC

   We are aware of an issue in GFI AppManager where devices may be incorrectly displayed as offline, even though they are online and functioning normally. This is a reporting/display issue and does not impact the actual availability of monitored devices. Our Engineering team is actively investigating the issue

2. resolved Apr 28, 2026, 02:51 PM UTC

   A fix has been implemented and issue is resolved now.

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Started Apr 27, 2026, 10:50 AM UTC· resolved May 05, 2026, 12:29 AM UTC

1. investigating Apr 27, 2026, 10:50 AM UTC

   We are investigating an issue in Kerio Control 9.6.1 build 9227 causing increasing memory usage and potential performance degradation. Our Engineering team is actively analyzing the issue and working on a mitigation.

2. investigating Apr 27, 2026, 11:43 PM UTC

   We are still investigating the issue observed in Kerio Control 9.6.1 build 9227, where memory usage may gradually increase over time and potentially impact performance. At this time, our Engineering team continues to analyze the behavior and evaluate possible mitigation options. We do not have a confirmed fix or ETA yet, but the case remains under active review. We will continue investigating and will share any relevant updates as soon as more information becomes available.

3. investigating Apr 28, 2026, 06:54 AM UTC

   The Engineering team continues to analyze the behavior and evaluate possible mitigation options. We do not have a confirmed fix or ETA yet, but the case remains under active review. We will continue investigating and will share any relevant updates as soon as more information becomes available.

4. monitoring Apr 29, 2026, 04:25 AM UTC

   - A fix has been implemented by our Development team and is available for download here - https://drive.google.com/drive/folders/1cOe9UtkliJ4gbkaoWljzrRf3JlwlvTfS - You can apply this fix using steps from the 'Upgrading Kerio Control' Knowledge Base article - https://support.keriocontrol.gfi.com/article/116539-upgrading-kerio-control - We will monitor this.

5. monitoring Apr 30, 2026, 03:21 AM UTC

   No issues have been reported. We are continuing to monitor.

6. monitoring May 01, 2026, 04:02 AM UTC

   We're keeping a close eye on things. No issues related to the increasing memory reported.

7. monitoring May 02, 2026, 05:12 AM UTC

   No new issues reported since the fix has been made available. We will continue to monitor.

8. monitoring May 03, 2026, 04:30 AM UTC

   We have seen no further issues since the fix. If you observe any further issues we encourage you to reach out with logs.

9. monitoring May 03, 2026, 10:45 AM UTC

   Things continue to work as expected after the fix being applied. We are continuing to monitor.

10. resolved May 05, 2026, 12:29 AM UTC

    This incident has been resolved. If you still face issues, please contact our support team at: https://support.keriocontrol.gfi.com

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Started Apr 06, 2026, 04:18 PM UTC· resolved Apr 13, 2026, 02:40 AM UTC

1. identified Apr 06, 2026, 04:18 PM UTC

   GFI FaxMaker customers using etherFAX for fax delivery are currently experiencing a service outage. Affected customers may see their etherFAX account reported as offline in FaxMaker, receive account validation failures, or be unable to send/receive faxes. This issue is caused by an ongoing outage on etherFAX's side. Following their core services migration to AWS, etherFAX is experiencing degraded performance on their U.S. and Canada REST API services. etherFAX has an active incident open on their status page (https://status.etherfax.net/) and their engineering team is actively working on a fix. No action is required from GFI FaxMaker customers at this time. We are monitoring etherFAX's status page and will post an update once they confirm resolution.

2. monitoring Apr 06, 2026, 11:59 PM UTC

   etherFAX has reported that fixes have now been rolled out for interim fax status updates and for the “latest connected on” timestamps. This means some customers may begin to see improvement in status reporting within GFI FaxMaker. However, the incident is not yet fully resolved, as etherFAX still shows degraded performance affecting its U.S. and Canada API/REST services and their engineering team continues working on the remaining issues. We will continue monitoring etherFAX’s fix behavior.

3. monitoring Apr 07, 2026, 04:03 AM UTC

   All ongoing maintenance and improvements have been successfully implemented, and the platform is currently stable with normal performance across all services. The etherFAX team will continue to closely monitor system metrics and performance throughout tomorrow. If you experience any issues, please reach out via a support ticket

4. monitoring Apr 07, 2026, 05:06 PM UTC

   Etherfax has informed that they just pushed out a fix for specifically for GFI connections. If you have not done so recently, please proceed with restarting the Faxmaker service to refresh the connection and benefit from the fix. The etherFAX team will continue to closely monitor system metrics and performance throughout tomorrow. If you experience any issues, please reach out via a support ticket

5. resolved Apr 13, 2026, 02:40 AM UTC

   This incident has been resolved.

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Started Mar 03, 2026, 05:11 PM UTC· resolved Mar 10, 2026, 02:16 PM UTC

1. identified Mar 03, 2026, 05:11 PM UTC

   We have identified the root cause of the issue and are actively working on a resolution. During this time, anti-phishing updates and detection may not function as expected. We will provide further updates as soon as more information becomes available.

2. identified Mar 03, 2026, 05:11 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Mar 10, 2026, 02:15 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 10, 2026, 02:16 PM UTC

   This incident has been resolved.

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Started Jan 30, 2026, 02:53 PM UTC· resolved Jan 30, 2026, 03:11 PM UTC

1. investigating Jan 30, 2026, 02:53 PM UTC

   We are currently investigating an issue where users are facing issues with updating Antivirus updates. We are working on this with Top Priority.

2. identified Jan 30, 2026, 03:10 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Jan 30, 2026, 03:11 PM UTC

   This incident has been resolved.

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Started Jan 28, 2026, 07:06 AM UTC· resolved Jan 29, 2026, 12:44 PM UTC

1. investigating Jan 28, 2026, 07:06 AM UTC

   We are experiencing a recurrence of a previously reported issue impacting update and download services. The incident has been reopened and our teams are actively investigating. Impact: - No anti-spam updates - No anti-virus updates for Kerio Control and Kerio Connect - No product updates or downloads Further updates will be provided as we make progress.

2. investigating Jan 28, 2026, 01:01 PM UTC

   We are continuing to investigate this issue.

3. resolved Jan 29, 2026, 12:44 PM UTC

   Anti-spam, anti-virus, anti-phishing definition updates, as well as product updates and downloads, have been fully restored for all impacted products. All affected services are now operating normally.

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Started Jan 26, 2026, 07:36 PM UTC· resolved Jan 27, 2026, 03:09 AM UTC

1. investigating Jan 26, 2026, 07:36 PM UTC

   AV, AS, and IPS updates for Kerio Control and Kerio Connect are currently not working as expected. We are investigating this outage

2. monitoring Jan 27, 2026, 01:16 AM UTC

   Issue related to AV, AS, and IPS updates for Kerio Control and Kerio Connect has been fixed. We continue to monitor the situation.

3. resolved Jan 27, 2026, 03:09 AM UTC

   Update services are now functioning as expected. Our teams have been monitoring the systems and confirm stability.

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Started Jan 20, 2026, 02:20 PM UTC· resolved Feb 09, 2026, 01:30 AM UTC

1. investigating Jan 20, 2026, 02:20 PM UTC

   We are investigating an issue where SpamRazer is incorrectly classifying some legitimate emails as spam. Our team is working with the relevant systems to identify the cause and mitigate the impact. Further updates will be shared as more information becomes available.

2. identified Feb 04, 2026, 01:21 PM UTC

   We have implemented a potential fix and are currently testing it to resolve the issue with legitimate emails being misclassified as spam. Further updates will follow.

3. resolved Feb 09, 2026, 01:30 AM UTC

   This incident has been resolved. If you continue to experience issues, please contact Support.

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Started Jan 07, 2026, 03:18 PM UTC· resolved Jan 16, 2026, 02:01 AM UTC

1. investigating Jan 07, 2026, 03:18 PM UTC

   We are currently investigating an issue affecting LAN agents only, causing incorrect license validity notifications. Our teams are actively working to identify the root cause, and we will provide updates as more information becomes available.

2. monitoring Jan 13, 2026, 01:00 AM UTC

   Our team has identified a potential fix and completed internal testing. A beta release is now available for customers who would like to validate the fix ahead of the official release. You can access the beta version using the link below: https://drive.google.com/drive/u/0/folders/1E61eFGTBkkbnQoOVzndkWBHLa2EoA0Mp We appreciate your feedback as we continue toward the final release.

3. resolved Jan 16, 2026, 02:01 AM UTC

   The incident affecting LAN agents has been resolved. The fix will be included in release 12.14.

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Started Oct 20, 2025, 11:09 AM UTC· resolved Oct 20, 2025, 11:17 PM UTC

1. identified Oct 20, 2025, 11:09 AM UTC

   AWS has confirmed increased error rates and latencies affecting multiple services in the US-EAST-1 region. The incident is currently classified as "Degraded" by AWS. You may experience slowness, timeouts, or trouble accessing some parts of platform and services. We're closely monitoring the situation and will keep you updated as AWS provides more information.

2. resolved Oct 20, 2025, 11:17 PM UTC

   AWS has confirmed that the outage in the US-EAST-1 region has now been resolved, and all services are operational.

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Started Oct 09, 2025, 04:32 PM UTC· resolved Oct 30, 2025, 11:16 AM UTC

1. investigating Oct 09, 2025, 04:32 PM UTC

   We are currently aware of an issue in Kerio Control that may affect UDP traffic under certain conditions. Our team is actively investigating the cause and working toward a resolution.

2. identified Oct 13, 2025, 11:06 AM UTC

   A potential root cause of the issue has been identified, and we are further pursuing resolution.

3. identified Oct 17, 2025, 06:34 AM UTC

   We have identified and confirmed the root cause of the issue. Our team is actively working on a solution with the highest priority to restore normal functionality. We will provide another update once the fix has been deployed and verified.

4. identified Oct 19, 2025, 01:11 PM UTC

   A fix has been identified, and we are currently in testing phase

5. monitoring Oct 29, 2025, 04:31 AM UTC

   A fix has been implemented for this and is currently available in a Beta build for Kerio Control version 9.6.0 For access to the Kerio Control 9.6.0 Beta build, you can reach out to Kerio Control Support - https://support.keriocontrol.gfi.com/

6. resolved Oct 30, 2025, 11:16 AM UTC

   A fix has been implemented for this and is currently available in a Beta build for Kerio Control version 9.6.0 Please reach out to customer Support at support.keriocontrol.gfi.com if you wish to access the beta build.

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Started Sep 25, 2025, 03:33 PM UTC· resolved Sep 27, 2025, 12:01 AM UTC

1. identified Sep 25, 2025, 03:33 PM UTC

   We are investigating an issue where the Web Filter in Kerio Control is not working. Our developers are working on the fix, and we will provide updates as progress is made.

2. monitoring Sep 25, 2025, 04:44 PM UTC

   The Web Filter issue in Kerio Control has been fixed. We are currently monitoring the situation to ensure stability.

3. resolved Sep 27, 2025, 12:01 AM UTC

   The Web Filter issue in Kerio Control has been fully fixed, and stability has been confirmed. The service is operating normally.

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Started Aug 19, 2025, 12:49 PM UTC· resolved Aug 20, 2025, 03:45 AM UTC

1. investigating Aug 19, 2025, 12:49 PM UTC

   We have detected an issue with the appliance status detection in GFI AppManager, the appliances are showing offline, despite them being up and running. You may have also received email notifications about the appliance being offline because of this, however, the AppManager communication with the appliances is not affected. We are currently investigating.

2. monitoring Aug 19, 2025, 01:22 PM UTC

   A fix has been implemented and now the appliance status is showing correctly in the GFI AppManager dashboard. We are now monitoring the situation.

3. resolved Aug 20, 2025, 03:45 AM UTC

   This incident has been resolved.

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Started Jul 29, 2025, 11:43 AM UTC· resolved Jul 30, 2025, 03:22 PM UTC

1. identified Jul 29, 2025, 11:43 AM UTC

   We have identified an issue in Kerio Control versions 9.5 and 9.5p1 where certain IPS rules, when triggered by specific traffic patterns, cause the system to freeze or crash. Our development team is preparing a fix that will be released via the IPS update server. As soon as the updated signatures are published, this problem will be resolved with automatic IPS updates.

2. resolved Jul 30, 2025, 03:22 PM UTC

   This incident has been resolved.

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Started Jul 10, 2025, 02:31 AM UTC· resolved Jul 18, 2025, 02:57 AM UTC

1. identified Jul 10, 2025, 02:31 AM UTC

   We’ve identified an issue with the Avira Virus Scanner Engine causing delays in mail delivery and processing for some customers. Our engineering team is actively working on a resolution. As a temporary workaround, we recommend disabling the Avira engine if you're experiencing issues. Thank you for your patience.

2. monitoring Jul 16, 2025, 10:13 AM UTC

   Thank you for bearing with us while we completed and released the latest update package. To restore normal mail-delivery service, please follow Step 2 in our guide, "How to Manually Update Avira." https://support.mailessentials.gfi.com/article/117744-how-to-manually-update-avira

3. resolved Jul 18, 2025, 02:57 AM UTC

   This incident has been resolved.

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Started Jun 30, 2025, 09:51 AM UTC· resolved Jun 30, 2025, 02:15 PM UTC

1. identified Jun 30, 2025, 09:51 AM UTC

   We have identified an issue where the AppManager dashboard is reporting an incorrect appliance status. Our team is working on fixing it actively and will provide updates as more information becomes available.

2. monitoring Jun 30, 2025, 12:30 PM UTC

   A fix has been implemented and we are now monitoring the results.

3. resolved Jun 30, 2025, 02:15 PM UTC

   This incident has been resolved.

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Started May 02, 2025, 07:07 AM UTC· resolved May 02, 2025, 08:14 PM UTC

1. investigating May 02, 2025, 07:07 AM UTC

   We have been made aware that spam quarantine items are blank or missing after upgrade to 21.8. The issue is currently under investigation with the development team

2. resolved May 02, 2025, 08:14 PM UTC

   Dear Customers, We have now resolved the reported issues observed after upgrading to version 21.8. Below you will find the resolutions for both of the main problems reported: 1. Failed [VSE] errors after upgrading to 21.8 This issue has been resolved by manually updating the BitDefender definitions. Please review the steps outlined in the following article: - How to manually update BitDefender definitions (https://gfi-mailessentials-supportdesk.kayako.com/article/117747-how-to-manually-update-bitdefender-definitions) Following these instructions has successfully resolved the issue in every reported case. 2. Spam quarantine items blank or missing after upgrade to 21.8 Thank you for your patience while our Engineering team worked to resolve this issue. A patch has been released to restore full access to both old and new spam quarantine items. Please follow these steps to apply the patch: - Download the ZIP file from the following link: https://drive.google.com/file/d/11DwRmJwXnNXS8hTHkkIChv8hpT3yPbZR/view - Click the download arrow in the upper right corner. - Extract the contents to a preferred location. - Right-click on GFIPatchExecuter.exe and choose "Run as Administrator". - In the patch tool, click "Patch" to apply the update. - Once complete, verify that spam quarantine items are now visible and accessible for both admins and end users. We sincerely appreciate your understanding and cooperation. If you continue to experience any issues, please don’t hesitate to reach out to our support team. Kind regards, GFI Support Team

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Started Apr 05, 2025, 01:06 PM UTC· resolved Apr 07, 2025, 04:05 AM UTC

1. investigating Apr 05, 2025, 01:06 PM UTC

   We are aware of an issue where the AppManager portal is not loading. Our team is actively investigating the issue.

2. identified Apr 05, 2025, 01:32 PM UTC

   We have identified the issue and are in the process of fixing it.

3. monitoring Apr 05, 2025, 02:12 PM UTC

   A fix has been implemented and the AppManager site is now back to normal functioning. We are monitoring the fix.

4. resolved Apr 07, 2025, 04:05 AM UTC

   The AppManager site is now back to normal functioning. If you have any questions or concerns, kindly contact us and we will be happy to assist

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Started Mar 31, 2025, 11:27 AM UTC· resolved Apr 01, 2025, 05:39 AM UTC

1. investigating Mar 31, 2025, 11:27 AM UTC

   We have identified an issue with KOFF 10.0.7 where all outbound emails are failing with 0x800C8100 error. We are currently investigating the issue.

2. monitoring Apr 01, 2025, 04:09 AM UTC

   A new build has been created with the fix. The build is available for download [https://drive.google.com/drive/folders/1Ukk4HhZmICKzvIbbVJnbdn0ergveeSru?usp=sharing]

3. resolved Apr 01, 2025, 05:39 AM UTC

   We are glad to inform you that the issue has been resolved with the fix that is currently available at [https://drive.google.com/drive/folders/1Ukk4HhZmICKzvIbbVJnbdn0ergveeSru?usp=sharing]. The fix is planned to be officially released soon.

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Started Feb 01, 2025, 03:07 PM UTC· resolved Feb 01, 2025, 09:09 PM UTC

1. investigating Feb 01, 2025, 03:07 PM UTC

   We have been made aware of the issue and are working on it. We are aware of the impact this has on your business, as you are unable to manage your licenses, more updates will be shared as they become available.

2. resolved Feb 01, 2025, 09:09 PM UTC

   This incident has been resolved.

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Started Jan 15, 2025, 01:33 PM UTC· resolved Jan 16, 2025, 04:41 AM UTC

1. investigating Jan 15, 2025, 01:33 PM UTC

   We have been made aware of an issue with GFI AppManager which prevents loading/authenticating into the platform. We are currently investigating the issue.

2. monitoring Jan 15, 2025, 01:54 PM UTC

   The behavior has been alleviated and we are monitoring the results. In case further issues are experienced, please reach out to the Support team at https://support.appmanager.gfi.com/hc/en-us

3. resolved Jan 16, 2025, 04:41 AM UTC

   This incident has now been resolved.

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Started Dec 09, 2024, 08:51 AM UTC· resolved Dec 09, 2024, 09:59 AM UTC

1. investigating Dec 09, 2024, 08:51 AM UTC

   We have detected an issue with the Kerio update servers for Antivirus and IPS updates. We are currently investigating the issue.

2. resolved Dec 09, 2024, 09:59 AM UTC

   This incident has been resolved. All download and update servers are available.

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Started Dec 03, 2024, 01:49 PM UTC· resolved Dec 05, 2024, 02:19 PM UTC

1. identified Dec 03, 2024, 01:49 PM UTC

   We have a known issue where FaxMaker v20.8 will only work on 32-bit systems. We recommend only upgrading from 20.7 once 20.8 p1 is released. A workaround for customers currently on 20.8 using 64-bit architecture is to roll back to 20.7. We expect 20.8 p1 to be released in the next 48 hours.

2. resolved Dec 05, 2024, 02:19 PM UTC

   We are pleased to inform you that the issue with FaxMaker v20.8 has been resolved. The updated version with the fix is now available. We encourage you to proceed with upgrading.

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Started Nov 25, 2024, 09:03 AM UTC· resolved Nov 26, 2024, 12:00 PM UTC

1. investigating Nov 25, 2024, 09:03 AM UTC

   We’re experiencing a temporary issue in GFI AppManager where some units, primarily Kerio Connect, may appear offline (red) while they remain fully manageable. This is a display error affecting status only; the units are still functioning correctly.

2. identified Nov 26, 2024, 09:40 AM UTC

   The root cause of the display issue has been identified. Our development team is working on the fix.

3. resolved Nov 26, 2024, 01:22 PM UTC

   This incident has been resolved.

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