Genetec incident

AutoVu Cloudrunner Functionality Degradation

Resolved after 2 hours 14 minutes, affecting Cloudrunner (Cloudrunner - Australia) and Cloudrunner (Cloudrunner - US Government) and 1 more, on August 4, 2026.

resolved Aug 04, 2026, 02:24 AM UTC

The issue with our email provider was resolved. All pending emails were delivered successfully.

Started
Aug 04, 2026, 12:10 AM UTC
Resolved
Aug 04, 2026, 02:24 AM UTC
Duration
2h 14m
Detected by Pingoru
Aug 04, 2026, 12:10 AM UTC

Affected components

Cloudrunner (Cloudrunner - Australia)Cloudrunner (Cloudrunner - US Government)Cloudrunner (Cloudrunner - Canada)

Update timeline

  1. investigating Aug 04, 2026, 12:10 AM UTC

    There is an ongoing issue causing delays in email notifications for Cloudrunner users. Our email provider is experiencing technical issues. We are actively investigating the issue and will provide an update within an hour. Rest assured that hotlist hits are still functional and you can still rely on alternative notifications such as Monitoring, SMS, and push notifications from the Cloudrunner mobile app for real-time alerts.

  2. investigating Aug 04, 2026, 12:10 AM UTC

    There is an ongoing issue causing delays in email notifications for Cloudrunner users. Our email provider is experiencing technical issues. We are actively investigating the issue and will provide an update within an hour. Rest assured that hotlist hits are still functional and you can still rely on alternative notifications such as Monitoring, SMS, and push notifications from the Cloudrunner mobile app for real-time alerts.

  3. investigating Aug 04, 2026, 01:18 AM UTC

    We are still actively investigating this issue with our email provider and will continue to provide updates as we learn more.

  4. investigating Aug 04, 2026, 01:18 AM UTC

    We are still actively investigating this issue with our email provider and will continue to provide updates as we learn more.

  5. resolved Aug 04, 2026, 02:24 AM UTC

    The issue with our email provider was resolved. All pending emails were delivered successfully.

  6. resolved Aug 04, 2026, 02:24 AM UTC

    The issue with our email provider was resolved. All pending emails were delivered successfully.

  7. resolved Aug 04, 2026, 02:24 AM UTC

    The issue with our email provider was resolved. All pending emails were delivered successfully.

Your product runs on more than Genetec

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →