Genetec incident
The SC SaaS Portal is experiencing degraded availability on East US
Resolved after 23 minutes, on October 15, 2026.
A fix has been deployed and we are actively monitoring the service to ensure stability
Update timeline
- investigating Oct 15, 2026, 03:46 PM UTC
We are investigating an issue affecting the availability of the SaaS Portal.
- monitoring Oct 15, 2026, 03:55 PM UTC
A fix has been deployed and we are actively monitoring the service to ensure stability
- resolved Oct 15, 2026, 04:09 PM UTC
The issue has been resolved, and the portal has returned to normal availability
- resolved Oct 15, 2026, 04:09 PM UTC
The issue has been resolved, and the portal has returned to normal availability
- investigating Oct 19, 2026, 04:03 PM UTC
We are investigating an issue affecting the availability of the SaaS Portal.
- monitoring Oct 19, 2026, 04:03 PM UTC
A fix has been deployed and we are actively monitoring the service to ensure stability
- resolved Oct 19, 2026, 04:03 PM UTC
The issue has been resolved, and the portal has returned to normal availability
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