Resolved after 40 minutes, affecting Clearance (Clearance - US), on October 20, 2026.
The incident is now resolved as we could confirm more stable login attempts.
Affected components
Update timeline
- investigating Oct 20, 2026, 06:40 PM UTC
We've identified an issue affecting US region. You may encounter temporary latencies to login to the Clearance application. Currently logged-in users should not be affected. We are actively investigating the issue and will provide an update within 30 minutes.
- investigating Oct 20, 2026, 06:40 PM UTC
We've identified an issue affecting US region. You may encounter temporary latencies to login to the Clearance application. Currently logged-in users should not be affected. We are actively investigating the issue and will provide an update within 30 minutes.
- monitoring Oct 20, 2026, 06:45 PM UTC
We could verify that users are able to login to the region US successfully. The incident was temporary and services are being re-established as expected. We are still monitoring the stability of the login attempts.
- monitoring Oct 20, 2026, 06:45 PM UTC
We could verify that users are able to login to the region US successfully. The incident was temporary and services are being re-established as expected. We are still monitoring the stability of the login attempts.
- resolved Oct 20, 2026, 07:20 PM UTC
The incident is now resolved as we could confirm more stable login attempts.
- resolved Oct 20, 2026, 07:20 PM UTC
The incident is now resolved as we could confirm more stable login attempts.
- resolved Oct 20, 2026, 07:20 PM UTC
The incident is now resolved as we could confirm more stable login attempts.
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