Genetec incident
Investigating a potential issue of email deliverability
Resolved after 6 hours 43 minutes, on August 4, 2026.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Update timeline
- investigating Aug 04, 2026, 01:00 PM UTC
We’re investigating reports of a potential issue of email deliverability affecting Security Center SaaS → Web, desktop, and Mobile applications: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9 . We are working on it. We apologize for any inconvenience this may cause.
- investigating Aug 04, 2026, 03:45 PM UTC
We’re investigating reports of a potential issue affecting [Security Center SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) . We are working on it. We apologize for any inconvenience this may cause.
- monitoring Aug 04, 2026, 07:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 04, 2026, 07:29 PM UTC
We have applied a mitigation and are currently monitoring the results.
- resolved Aug 04, 2026, 07:43 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
- resolved Aug 04, 2026, 07:43 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
- resolved Aug 04, 2026, 07:43 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
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