Genetec incident
Security Center SaaS is facing issues with near-live video playback in East US
Resolved after 4 hours 16 minutes, on September 11, 2026.
The issue is now resolved.
Update timeline
- investigating Sep 11, 2026, 02:24 PM UTC
Video playback of near-live cloud recording cameras for systems hosted in East US datacenters is currently unavailable. The team is investigating. We will post an update within the next hour.
- investigating Sep 11, 2026, 02:24 PM UTC
Video playback of near-live cloud recording cameras for systems hosted in East US datacenters is currently unavailable. The team is investigating. We will post an update within the next hour.
- identified Sep 11, 2026, 02:26 PM UTC
The issue has been identified and we are currently deploying a mitigation to make playback available as soon as possible.
- identified Sep 11, 2026, 02:26 PM UTC
The issue has been identified and we are currently deploying a mitigation to make playback available as soon as possible.
- monitoring Sep 11, 2026, 02:50 PM UTC
Near-live playback is progressively being restored. We are monitoring the situation.
- monitoring Sep 11, 2026, 02:50 PM UTC
Near-live playback is progressively being restored. We are monitoring the situation.
- resolved Sep 11, 2026, 06:41 PM UTC
The issue is now resolved.
- resolved Sep 11, 2026, 06:41 PM UTC
The issue is now resolved.
- resolved Sep 11, 2026, 06:41 PM UTC
The issue is now resolved.
Your product runs on more than Genetec
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services