Genetec incident

Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Recordings East US 2

Resolved after 4 hours 30 minutes, on September 15, 2026.

resolved Sep 15, 2026, 07:15 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Started: Sep 15, 2026, 02:45 PM UTC
Resolved: Sep 15, 2026, 07:15 PM UTC
Duration: 4h 30m
Detected by Pingoru: Sep 15, 2026, 02:45 PM UTC

Update timeline

investigating Sep 15, 2026, 02:45 PM UTC

We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Video Streaming](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M85B4C8WG42E9RZKKD), [Genetec Cloud Products / Security Center SaaS → Video Recordings](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M8RNZYBK83Q8QHF8D4) East US 2. We are working on it. We apologize for any inconvenience this may cause.
investigating Sep 15, 2026, 02:45 PM UTC

We’re investigating reports of a potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Streaming: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M85B4C8WG42E9RZKKD, Genetec Cloud Products / Security Center SaaS → Video Recordings: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M8RNZYBK83Q8QHF8D4 East US 2. We are working on it. We apologize for any inconvenience this may cause.
identified Sep 15, 2026, 02:47 PM UTC

We have identified the issue, we are working on it.
identified Sep 15, 2026, 02:47 PM UTC

We have identified the issue, we are working on it.
monitoring Sep 15, 2026, 03:06 PM UTC

We have applied a mitigation and are currently monitoring the results.
monitoring Sep 15, 2026, 03:06 PM UTC

We have applied a mitigation and are currently monitoring the results.
monitoring Sep 15, 2026, 06:38 PM UTC

We have applied a mitigation and are currently monitoring the results.
resolved Sep 15, 2026, 07:15 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
resolved Sep 15, 2026, 07:15 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
resolved Sep 15, 2026, 07:15 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

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