Genetec incident
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Web, desktop, and Mobile applications East US 2
Resolved after 28 minutes, on September 30, 2026.
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Update timeline
- investigating Sep 30, 2026, 02:48 PM UTC
We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) East US 2. We are working on it. We apologize for any inconvenience this may cause.
- investigating Sep 30, 2026, 02:48 PM UTC
We’re investigating reports of a potential issue affecting Genetec Cloud Products / Security Center SaaS → Web, desktop, and Mobile applications: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9 East US 2. We are working on it. We apologize for any inconvenience this may cause.
- monitoring Sep 30, 2026, 03:03 PM UTC
We have applied a mitigation and are currently monitoring the results.
- monitoring Sep 30, 2026, 03:03 PM UTC
We have applied a mitigation and are currently monitoring the results.
- resolved Sep 30, 2026, 03:16 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
- resolved Sep 30, 2026, 03:16 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
- resolved Sep 30, 2026, 03:16 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
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