Genetec incident

Potential issue affecting newly added intercoms/speakers in Security Center SaaS

Resolved after 1 hour 22 minutes, on October 5, 2026.

resolved Oct 05, 2026, 09:57 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Update timeline

investigating Oct 05, 2026, 08:34 PM UTC

We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Communications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX) Global. We are working on it. We apologize for any inconvenience this may cause.
investigating Oct 05, 2026, 08:34 PM UTC

We are investigating reports of an issue affecting intercoms and speakers that were added during the incident period. Our team is actively working to identify the cause and restore normal functionality. We apologize for any inconvenience this may cause.
identified Oct 05, 2026, 09:04 PM UTC

We have identified the issue, we are working on it.
identified Oct 05, 2026, 09:04 PM UTC

We have identified the issue, we are working on it.
monitoring Oct 05, 2026, 09:28 PM UTC

We have applied a mitigation and are currently monitoring the results.
monitoring Oct 05, 2026, 09:28 PM UTC

We have applied a mitigation and are currently monitoring the results.
resolved Oct 05, 2026, 09:57 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
resolved Oct 05, 2026, 09:57 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
resolved Oct 05, 2026, 09:57 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

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