Genetec incident

Potential issue affecting Genetec Cloud Products / Security Center SaaS → Device management (enrollment and device configuration) West Europe

Resolved after 3 hours 51 minutes, on October 6, 2026.

resolved Oct 06, 2026, 01:41 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Update timeline

investigating Oct 06, 2026, 09:50 AM UTC

We’re investigating reports of a potential issue affecting Security Center SaaS Device management web page in West Europe. We are working on it. We apologize for any inconvenience this may cause.
investigating Oct 06, 2026, 10:53 AM UTC

We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) West Europe. We are working on it. We apologize for any inconvenience this may cause.
monitoring Oct 06, 2026, 12:22 PM UTC

A fix has been deployed. The service functionality has been restored. We are monitoring the situation.
monitoring Oct 06, 2026, 12:22 PM UTC

We have applied a mitigation and are currently monitoring the results.
monitoring Oct 06, 2026, 01:00 PM UTC

A fix has been deployed. The service functionality has been restored. We are monitoring the situation.
resolved Oct 06, 2026, 01:41 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
resolved Oct 06, 2026, 01:41 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
resolved Oct 06, 2026, 01:41 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.