Geckoboard incident

Investigating issues with Aircall widgets not updating

Minor Resolved View vendor source →

Geckoboard experienced a minor incident on September 16, 2025 affecting Web Application, lasting 9h 51m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 08:24 PM UTC
Resolved
Sep 17, 2025, 06:16 AM UTC
Duration
9h 51m
Detected by Pingoru
Sep 16, 2025, 08:24 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Sep 16, 2025, 08:24 PM UTC

    We are currently investigating Aircall widgets not receiving any updates at the moment. We'll provide updates as we learn more.

  2. identified Sep 16, 2025, 10:40 PM UTC

    We have mitigated the issue, and existing Aircall widgets are updating again as expected. However, new Aircall connections made in Geckoboard may experience delays and issues with widget updates. We will continue to post updates as more information becomes available.

  3. identified Sep 17, 2025, 05:27 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Sep 17, 2025, 06:16 AM UTC

    The issue affecting Aircall widgets has now been fully resolved. Please get in touch with us at [email protected] if you experience any further issues.