Geckoboard incident

Partial outage affecting subscription management and billing portal

Geckoboard experienced a notice incident on August 18, 2026 affecting Web Application, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started: Aug 18, 2026, 03:22 PM UTC
Resolved: Aug 18, 2026, 05:50 PM UTC
Duration: 2h 28m
Detected by Pingoru: Aug 18, 2026, 03:22 PM UTC

Affected components

Web Application

Update timeline

identified Aug 18, 2026, 03:22 PM UTC

We are aware of a service outage with our payment platform provider that is affecting recurring billing and the subscription management API, which may prevent some users from making payments or changing plans. We will provide further updates as information becomes available.
resolved Aug 18, 2026, 05:50 PM UTC

Our payment provider has resolved the outage affecting billing and the subscription management API. If you are experiencing any issues with your subscription, please contact our team directly at [email protected] for further assistance.