Gainsight PX incident

PX US1 : Data freshness issue due to processing lag

Minor Resolved View vendor source →

Gainsight PX experienced a minor incident on February 6, 2026 affecting Product Analytics, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2026, 03:37 PM UTC
Resolved
Feb 06, 2026, 06:58 PM UTC
Duration
3h 21m
Detected by Pingoru
Feb 06, 2026, 03:37 PM UTC

Affected components

Product Analytics

Update timeline

  1. investigating Feb 06, 2026, 03:37 PM UTC

    We are experiencing processing lag which may cause delays in reporting data freshness for some customers.

  2. identified Feb 06, 2026, 03:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 06, 2026, 04:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 06, 2026, 06:58 PM UTC

    This incident has been resolved.