Gainsight PX experienced a minor incident on March 16, 2026 affecting UI and KC Bot, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
UIKC Bot
Update timeline
- investigating Mar 16, 2026, 08:38 PM UTC
We're experiencing an elevated level of errors which could lead to performance impact. We are are currently looking into the issue.
- identified Mar 16, 2026, 08:56 PM UTC
The issue has been identified with an upstream DNS service. We are escalating and monitoring for updates.
- identified Mar 16, 2026, 09:03 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 16, 2026, 11:27 PM UTC
The issue has been resolved by the upstream service provider.