Gainsight PX incident
Issues detected with logging into the Gainsight PX platform
Resolved after 5 hours 6 minutes, affecting UI, on April 6, 2021.
Issues with an underlying node caused degraded performance for a subset of users attempting to log in between 1:30 and 3:15 PM UTC today. Some API calls may have failed during this time. We take availability and performance seriously and will continue to make improvements for the best possible experience. Please email [email protected] if there are further questions.
Affected components
Update timeline
- investigating Apr 06, 2021, 01:47 PM UTC
A subset of customers may experience issues while logging into the PX platform. We are investigating. Please reach out to [email protected] if you have questions.
- investigating Apr 06, 2021, 03:07 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 06, 2021, 03:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 06, 2021, 06:54 PM UTC
Issues with an underlying node caused degraded performance for a subset of users attempting to log in between 1:30 and 3:15 PM UTC today. Some API calls may have failed during this time. We take availability and performance seriously and will continue to make improvements for the best possible experience. Please email [email protected] if there are further questions.
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