Gainsight PX incident
Retroactive: Analytics data freshness issue due to analytics processing lag
Resolved after 2 days 23 hours, affecting UI and Product Analytics, on April 20, 2021.
This incident has been resolved. Maintenance has been scheduled for this weekend to help prevent lag issues moving forward.
Affected components
Update timeline
- identified Apr 20, 2021, 06:59 PM UTC
During peak hours, an analytics processing lag has occurred leading to impact ranging from minutes to an hour of data freshness in reporting. This issue may have started on the 19th of April for some users. Real-time in-app engagements: No impact. Gainsight Application: The data presented on the current day might be delayed. Status: Maintenance has been scheduled for this weekend to significantly increase capacity.
- resolved Apr 23, 2021, 06:15 PM UTC
This incident has been resolved. Maintenance has been scheduled for this weekend to help prevent lag issues moving forward.
Your product runs on more than Gainsight PX
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services