Resolved after 24 minutes, affecting API, on July 13, 2021.
This incident was tied to slowness in the Gainsight PX database layer. Overall performance has been optimal since 5:30pm UTC and we will continue to monitor closely. Please reach out to [email protected] if you have questions.
Affected components
Update timeline
- investigating Jul 13, 2021, 06:20 PM UTC
A subset of customers may have experienced application slowness in APP-BE and Public API between the times of 5:10 and 5:30 PM UTC. We are investigating further for the root cause. Please reach out to [email protected] if you have questions.
- resolved Jul 13, 2021, 06:45 PM UTC
This incident was tied to slowness in the Gainsight PX database layer. Overall performance has been optimal since 5:30pm UTC and we will continue to monitor closely. Please reach out to [email protected] if you have questions.
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