Resolved after 2 hours 32 minutes, affecting Real Time Engine, on September 7, 2021.
This issue has been resolved. We are investigating the root cause and will update with RCA.
Affected components
Update timeline
- investigating Sep 07, 2021, 01:51 PM UTC
A subset of customers are experiencing PX Tracking issues. We are currently investigating.
- identified Sep 07, 2021, 02:34 PM UTC
The issue has been identified and we are in the process of implementing a workaround.
- identified Sep 07, 2021, 03:01 PM UTC
Our Engineering Team has implemented the workaround and we are rolling it out to all servers.
- identified Sep 07, 2021, 04:01 PM UTC
The rollout of the fix is in progress and it solved for the majority of the customers. ETA for full resolution is around 30 minutes.
- resolved Sep 07, 2021, 04:23 PM UTC
This issue has been resolved. We are investigating the root cause and will update with RCA.
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