Gainsight PX incident

Analytics Processing Lag

Resolved after 1 hour 44 minutes, affecting Product Analytics, on October 18, 2021.

resolved Oct 18, 2021, 05:25 PM UTC

This incident has been resolved and we are back to processing events with no delay. We will continue to analyze and adjust in effort to prevent delays like this moving forward.

Started
Oct 18, 2021, 03:41 PM UTC
Resolved
Oct 18, 2021, 05:25 PM UTC
Duration
1h 44m
Detected by Pingoru
Oct 18, 2021, 03:41 PM UTC

Affected components

Product Analytics

Update timeline

  1. identified Oct 18, 2021, 03:41 PM UTC

    We are experiencing analytics processing lag which may cause delays in reporting data freshness. Real-time in-app engagements: no impact.

  2. monitoring Oct 18, 2021, 04:42 PM UTC

    Systems are stable but customers may still find a slight delay in data freshness. We will continue to monitor and update.

  3. resolved Oct 18, 2021, 05:25 PM UTC

    This incident has been resolved and we are back to processing events with no delay. We will continue to analyze and adjust in effort to prevent delays like this moving forward.

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