Gainsight PX incident

Issues detected with logging into the Gainsight PX platform

Resolved after 2 hours 59 minutes, affecting UI, on November 16, 2021.

resolved Nov 16, 2021, 09:11 PM UTC

This incident has been resolved. Please reach out to [email protected] if you have questions.

Started
Nov 16, 2021, 06:11 PM UTC
Resolved
Nov 16, 2021, 09:11 PM UTC
Duration
2h 59m
Detected by Pingoru
Nov 16, 2021, 06:11 PM UTC

Affected components

UI

Update timeline

  1. investigating Nov 16, 2021, 06:11 PM UTC

    Customers may experience issues while logging into the PX platform. We are investigating. Please reach out to [email protected] if you have questions.

  2. monitoring Nov 16, 2021, 06:24 PM UTC

    Services are available. An upstream service provider is experiencing issues with cloud networking. We will continue to monitor.

  3. monitoring Nov 16, 2021, 07:40 PM UTC

    We are monitoring to ensure stability. Services are still working as expected.

  4. resolved Nov 16, 2021, 09:11 PM UTC

    This incident has been resolved. Please reach out to [email protected] if you have questions.

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