Gainsight PX incident

Analytics Processing Lag

Resolved after 4 hours 56 minutes, affecting Product Analytics, on January 11, 2022.

resolved Jan 11, 2022, 09:56 PM UTC

This incident has been resolved and we are back to processing events with no delay. We will continue to analyze and adjust in effort to prevent delays like this moving forward.

Started
Jan 11, 2022, 05:00 PM UTC
Resolved
Jan 11, 2022, 09:56 PM UTC
Duration
4h 56m
Detected by Pingoru
Jan 11, 2022, 05:00 PM UTC

Affected components

Product Analytics

Update timeline

  1. identified Jan 11, 2022, 05:00 PM UTC

    We are experiencing analytics processing lag which may cause delays in reporting data freshness. Real-time in-app engagements: no impact.

  2. monitoring Jan 11, 2022, 06:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 11, 2022, 08:17 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 11, 2022, 09:56 PM UTC

    This incident has been resolved and we are back to processing events with no delay. We will continue to analyze and adjust in effort to prevent delays like this moving forward.

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