Gainsight PX incident

Analytics Processing Lag

Resolved after 8 hours 50 minutes, affecting Product Analytics, on May 27, 2022.

resolved May 28, 2022, 12:23 AM UTC

This incident has been resolved. Please reach out to [email protected] if you have any questions.

Started
May 27, 2022, 03:33 PM UTC
Resolved
May 28, 2022, 12:23 AM UTC
Duration
8h 50m
Detected by Pingoru
May 27, 2022, 03:33 PM UTC

Affected components

Product Analytics

Update timeline

  1. identified May 27, 2022, 03:33 PM UTC

    We are currently experiencing analytics processing lag where some customers may observe delays in reporting data freshness.

  2. monitoring May 27, 2022, 07:12 PM UTC

    We have scaled processing capacity and will continue to monitor until resolved.

  3. monitoring May 27, 2022, 10:01 PM UTC

    We are processing as expected and will continue to monitor. Please expect data freshness delays in reports as the queue recovers. Please reach out to [email protected] if you have any questions.

  4. monitoring May 27, 2022, 11:02 PM UTC

    We have identified and resolved the issue that caused lag. Reporting data freshness will be back to normal within 2 hours. Customers will not have any data loss from this.

  5. monitoring May 28, 2022, 12:23 AM UTC

    This incident has been resolved. Please reach out to [email protected] if you have any questions.

  6. resolved May 28, 2022, 12:23 AM UTC

    This incident has been resolved. Please reach out to [email protected] if you have any questions.

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