Resolved after 8 hours 59 minutes, on August 1, 2022.
This incident has been resolved. Issues with an underlying node caused degraded performance and delayed processing between 6 am, and 8 am UTC. We will continue to analyze and adjust to prevent delays like this moving forward.
Update timeline
- investigating Aug 01, 2022, 07:22 AM UTC
We are experiencing analytics processing lag which may cause delays in reporting data freshness
- monitoring Aug 01, 2022, 09:35 AM UTC
Systems are stable now. The processing delay was observed for the transactions between 6 am, and 8 am UTC for the Gainsight PX - EU
- resolved Aug 01, 2022, 04:21 PM UTC
This incident has been resolved. Issues with an underlying node caused degraded performance and delayed processing between 6 am, and 8 am UTC. We will continue to analyze and adjust to prevent delays like this moving forward.
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