Gainsight PX incident
Impact: PX Engagements and Knowledge Center (KC) Bots
Minor Vendor's status page →
Resolved after 3 hours 44 minutes, affecting Real Time Engine and In-app Guides and 1 more, on February 13, 2023.
We have identified the issue and team is working to resolve it.
Affected components
Real Time EngineIn-app GuidesIn-app Surveys
Update timeline
- investigating Feb 13, 2023, 08:29 PM UTC
Some customers may have issues with PX Engagements or Knowledge Center (KC) Bots. We have identified the cause and we're rolling out a fix.
- investigating Feb 13, 2023, 10:25 PM UTC
We have identified the issue and team is working to resolve it.
- resolved Feb 14, 2023, 12:13 AM UTC
This incident has been resolved.
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