Resolved after 54 minutes, on March 28, 2023.
The issue has been fixed, and the system and applications are under monitoring.
Update timeline
- investigating Mar 28, 2023, 08:27 AM UTC
Some customers may have issues with PX Engagements or Knowledge Center (KC) Bots. We have identified the cause and we're rolling out a fix.
- monitoring Mar 28, 2023, 08:49 AM UTC
The issue has been fixed, and the system and applications are under monitoring.
- resolved Mar 28, 2023, 09:21 AM UTC
This incident has been resolved.
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