Resolved after 2 hours 47 minutes, affecting Real Time Engine and In-app Guides and 1 more, on April 26, 2023.
**Summary of Incident:** Customers using PX, either as a customer or consumer, were unable to use Engagements and KC Bots starting on April 26, 2023 7:53 am PDT that was resolved by 10:40 PDT. **Root Cause:** This incident was determined to be caused my a memory leak issue **Immediate Action Items:** Our Engineering Team addressed the source of the memory leak which resolved this issue. Please reach out to [[email protected]](mailto:[email protected]) if you have questions.
Affected components
Update timeline
- investigating Apr 26, 2023, 02:53 PM UTC
Some customers may have issues with PX Engagements or Knowledge Center (KC) Bots. We have identified the cause and we're rolling out a fix.
- resolved Apr 26, 2023, 05:40 PM UTC
This incident has been resolved. We will follow up with root cause details as they become available.
- postmortem May 02, 2023, 10:53 PM UTC
**Summary of Incident:** Customers using PX, either as a customer or consumer, were unable to use Engagements and KC Bots starting on April 26, 2023 7:53 am PDT that was resolved by 10:40 PDT. **Root Cause:** This incident was determined to be caused my a memory leak issue **Immediate Action Items:** Our Engineering Team addressed the source of the memory leak which resolved this issue. Please reach out to [[email protected]](mailto:[email protected]) if you have questions.
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