Gainsight PX incident

Data freshness issue due to processing lag

Resolved after 3 hours 10 minutes, affecting Product Analytics, on September 27, 2023.

monitoring Sep 27, 2023, 09:42 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 27, 2023, 08:19 PM UTC
Resolved
Sep 27, 2023, 11:30 PM UTC
Duration
3h 10m
Detected by Pingoru
Sep 27, 2023, 08:19 PM UTC

Affected components

Product Analytics

Update timeline

  1. identified Sep 27, 2023, 08:19 PM UTC

    We have been experiencing processing lag since 19:10 UTC which may cause delays in reporting data freshness for some customers.

  2. monitoring Sep 27, 2023, 09:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 27, 2023, 11:30 PM UTC

    This incident has been resolved.

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