Gainsight PX incident
Data freshness and Knowledge Center (KC) Bots issue
Resolved after 6 hours 19 minutes, affecting Real Time Engine and SDK and 1 more, on August 26, 2025.
We are currently rolling out a fix and will be closely monitoring the results.
Affected components
Update timeline
- investigating Aug 26, 2025, 03:42 PM UTC
We are currently experiencing processing lag, which may cause delays in reporting data freshness. Some customers may also encounter issues with analytics and KC bot.
- identified Aug 26, 2025, 04:26 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 26, 2025, 06:00 PM UTC
We have applied a fix for the ongoing issue. While it has resolved the problem for most customers, we've identified that approximately 10% of our customers are still affected. Our engineering team is actively working on a solution to fully resolve the issue.
- monitoring Aug 26, 2025, 08:06 PM UTC
We are currently rolling out a fix and will be closely monitoring the results.
- resolved Aug 26, 2025, 10:01 PM UTC
This incident has been resolved.
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