Resolved after 3 hours 49 minutes, affecting Email, on January 28, 2026.
We have completed re-authentication for affected email accounts, and our monitoring confirms the issue is resolved. Email syncing and sending/receiving are operating normally.
Affected components
Update timeline
- investigating Jan 28, 2026, 06:18 PM UTC
We are currently investigating an issue that is affecting email account syncing and the ability to send and receive emails.
- identified Jan 28, 2026, 06:51 PM UTC
We have identified the issue as an incident with our third-party email and calendar provider, Nylas. Their team is actively investigating, and we are monitoring for updates.
- monitoring Jan 28, 2026, 07:37 PM UTC
Nylas has resolved the root cause of the issue. We are actively working to re-authenticating affected email accounts and continuing to monitor the impact.
- resolved Jan 28, 2026, 10:08 PM UTC
We have completed re-authentication for affected email accounts, and our monitoring confirms the issue is resolved. Email syncing and sending/receiving are operating normally.
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