Funnel Leasing had 20 outages in the last 2 years totaling 214h 43m of downtime — averaging 0.8 incidents per month.
There were 20 Funnel Leasing outages since July 2, 2025 totaling 214h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status: Identified BI data exports via S3 are currently delayed but expected to be updated within the next few hours. Affected components Reporting Data (Partial outage)
Status: Resolved BI Exports have been loaded successfully, and this issue is resolved. Affected components Reporting Data (Operational)
Status: Investigating We are currently investigating an issue affecting the ability to send or reply to messages on the iOS and Android versions of the Resident App. As a workaround, renters can still log in to the web version of the Resident App to send and reply to messages. Our engineering team is actively working to identify the root cause and will provide an update as soon as more information is available. Affected components General ResApp Status (Degraded performance)
Status: Identified We have identified the root cause of the issue and are working to implement a mitigation as quickly as possible. In the meantime, renters can continue to log in to the web version of the Resident App to send and reply to messages. We will provide another update once the issue has been resolved. Affected components General ResApp Status (Degraded performance)
Status: Resolved We have resolved the messaging issue in the iOS and Android versions of the Resident App. Renters can now use the mobile apps as expected. We appreciate your patience while our team addressed this issue. Affected components General ResApp Status (Operational)
Status: Investigating The Fenix telephony system (inbound and outbound) are not permitting calls to complete successfully. Affected components Fenix: Insights (Partial outage) Voice (Full outage)
Status: Monitoring Telephony services are coming back online an calls are starting to go through Affected components Fenix: Insights (Operational) Voice (Operational)
Status: Monitoring Rebooted the Asterisk servers. Calls are now going through. Affected components Fenix: Insights (Operational) Voice (Operational)
Status: Resolved Fenix telephony successfully routing calls. Affected components Fenix: Insights (Operational) Voice (Operational)
Status: Investigating We identified that transcripts were not be generated for calls in Fenix Insights Affected components Fenix: Insights (Partial outage)
Status: Monitoring We've identified the issue, implemented a fix and are starting to see transcripts get processed. System may take some time to get caught up. Affected components Fenix: Insights (Degraded performance)
Status: Monitoring All transcripts are being processed in near-real time and the system is back to running normal. Calls between 4 March 3p EST and 5 March 12p EST that do not have a transcript will be reprocessed over the next 48 hours. Affected components Fenix: Insights (Degraded performance)
Status: Resolved All transcripts are now being processed in near-real time and the system has returned to normal operation. Calls that are missing transcripts will be reprocessed over the next 48 hours. Please contact support if you have any questions or are experiencing further issues. Affected components Fenix: Insights (Operational)
Status: Investigating We are currently investigating an issue that is affecting email account syncing and the ability to send and receive emails. Affected components Email (Degraded performance)
Status: Identified We have identified the issue as an incident with our third-party email and calendar provider, Nylas. Their team is actively investigating, and we are monitoring for updates. Affected components Email (Degraded performance)
Status: Monitoring Nylas has resolved the root cause of the issue. We are actively working to re-authenticating affected email accounts and continuing to monitor the impact. Affected components Email (Degraded performance)
Status: Resolved We have completed re-authentication for affected email accounts, and our monitoring confirms the issue is resolved. Email syncing and sending/receiving are operating normally. Affected components Email (Operational)