Funnel Leasing Outage History

There were 3 Funnel Leasing outages since March 5, 2026. Each is summarised below — incident details, duration, and resolution information.

Minor April 10, 2026

Messaging Issue on iOS and Android Resident App

Affected: General ResApp Status

Timeline · 3 updates

investigating Apr 10, 2026, 04:58 PM UTC

Status: Investigating We are currently investigating an issue affecting the ability to send or reply to messages on the iOS and Android versions of the Resident App. As a workaround, renters can still log in to the web version of the Resident App to send and reply to messages. Our engineering team is actively working to identify the root cause and will provide an update as soon as more information is available. Affected components General ResApp Status (Degraded performance)
identified Apr 10, 2026, 06:35 PM UTC

Status: Identified We have identified the root cause of the issue and are working to implement a mitigation as quickly as possible. In the meantime, renters can continue to log in to the web version of the Resident App to send and reply to messages. We will provide another update once the issue has been resolved. Affected components General ResApp Status (Degraded performance)
resolved Apr 10, 2026, 09:10 PM UTC

Status: Resolved We have resolved the messaging issue in the iOS and Android versions of the Resident App. Renters can now use the mobile apps as expected. We appreciate your patience while our team addressed this issue. Affected components General ResApp Status (Operational)

Minor April 7, 2026

Affected: Fenix: InsightsVoice

Timeline · 4 updates

investigating Apr 07, 2026, 03:24 PM UTC

Status: Investigating The Fenix telephony system (inbound and outbound) are not permitting calls to complete successfully. Affected components Fenix: Insights (Partial outage) Voice (Full outage)
monitoring Apr 07, 2026, 04:35 PM UTC

Status: Monitoring Telephony services are coming back online an calls are starting to go through Affected components Fenix: Insights (Operational) Voice (Operational)
monitoring Apr 07, 2026, 04:43 PM UTC

Status: Monitoring Rebooted the Asterisk servers. Calls are now going through. Affected components Fenix: Insights (Operational) Voice (Operational)
resolved Apr 07, 2026, 04:59 PM UTC

Status: Resolved Fenix telephony successfully routing calls. Affected components Fenix: Insights (Operational) Voice (Operational)

Minor March 5, 2026

Affected: Fenix: Insights

Timeline · 4 updates

investigating Mar 05, 2026, 05:33 PM UTC

Status: Investigating We identified that transcripts were not be generated for calls in Fenix Insights Affected components Fenix: Insights (Partial outage)
monitoring Mar 05, 2026, 05:43 PM UTC

Status: Monitoring We've identified the issue, implemented a fix and are starting to see transcripts get processed. System may take some time to get caught up. Affected components Fenix: Insights (Degraded performance)
monitoring Mar 05, 2026, 05:52 PM UTC

Status: Monitoring All transcripts are being processed in near-real time and the system is back to running normal. Calls between 4 March 3p EST and 5 March 12p EST that do not have a transcript will be reprocessed over the next 48 hours. Affected components Fenix: Insights (Degraded performance)
resolved Mar 05, 2026, 10:13 PM UTC

Status: Resolved All transcripts are now being processed in near-real time and the system has returned to normal operation. Calls that are missing transcripts will be reprocessed over the next 48 hours. Please contact support if you have any questions or are experiencing further issues. Affected components Fenix: Insights (Operational)

Pingoru polls Funnel Leasing's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

5 free monitors · No credit card required