Identity Verification Service Disruption

Update timeline

1. identified Jul 31, 2026, 11:20 PM UTC

   Summary We are currently experiencing a disruption affecting Plaid-powered identity verification for both Online Leasing and Tours. Plaid has confirmed that a recent change introduced a regression and is actively reverting it. They currently estimate that service will be restored within approximately 60 minutes. Impact During this disruption, applicants using Online Leasing and prospects scheduling Tours are unable to complete identity verification through Plaid. Workaround Applicants and prospects can continue using our manual identity verification flow while Plaid works to restore service. We understand the inconvenience and delays this may cause for your teams and customers, and we sincerely apologize for the disruption. We are closely monitoring Plaid’s recovery efforts and will provide another update as soon as service is restored or additional information becomes available.

2. identified Aug 01, 2026, 01:10 AM UTC

   Plaid is actively working on resolving the ongoing identity verification disruption affecting Online Leasing and Tours. Some users may still encounter issues when verifying through Plaid. In the meantime, manual identity verification remains available as a workaround. We are closely tracking Plaid's fix and will provide an update as soon as we have confirmation of full recovery.

3. resolved Aug 01, 2026, 03:05 AM UTC

   Status: Resolved Impact: Plaid Identity Verification (IDV) services were temporarily failing. Summary: Plaid has confirmed the underlying issue is resolved. Error logs have been quiet for over an hour, and operations have normalized. Next Steps: We will monitor error rates overnight and follow up with Plaid first thing in the morning to receive the full list of impacted records and reconcile user statuses prior to business hours.