Front Outage History

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Front had 20 outages in the last 2 years totaling 183h 2m of downtime — averaging 0.8 incidents per month.

There were 20 Front outages since October 9, 2025 totaling 183h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.frontstatus.com

Minor October 6, 2026

Delays on generation of certain AI outputs

Detected by Pingoru
Oct 06, 2026, 03:19 PM UTC
Resolved
Oct 06, 2026, 03:53 PM UTC
Duration
34m
Timeline · 4 updates
  1. investigating Oct 06, 2026, 03:19 PM UTC

    We are experiencing a backlog with regards to the generation of certain AI outputs, including conversation summary and Smart QA/CSAT reviews. Some of these may take a few minutes longer to appear than normal. We are working on clearing the backlog.

  2. investigating Oct 06, 2026, 03:20 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 06, 2026, 03:31 PM UTC

    Backlog has reduced. We're continuing to monitor.

  4. resolved Oct 06, 2026, 03:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 5, 2026

[smtp] Problems with outbound sending on custom SMTP channels

Detected by Pingoru
Oct 05, 2026, 07:42 AM UTC
Resolved
Oct 05, 2026, 09:45 AM UTC
Duration
2h 2m
Affected: SMTP (non-Gmail / O365)
Timeline · 4 updates
  1. investigating Oct 05, 2026, 07:42 AM UTC

    We are investigating a spike in failures for outbound sending on a subset of custom SMTP channels.

  2. identified Oct 05, 2026, 08:34 AM UTC

    We believe we have identified the cause and are deploying a fix.

  3. monitoring Oct 05, 2026, 09:13 AM UTC

    The fix is deployed and the problem appears to be resolved. We are continuing to monitor.

  4. resolved Oct 05, 2026, 09:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 27, 2026

[us-west-2] Elevated API error rates may cause delays

Detected by Pingoru
Sep 27, 2026, 01:49 AM UTC
Resolved
Sep 27, 2026, 02:04 AM UTC
Duration
14m
Affected: GmailO365
Timeline · 2 updates
  1. investigating Sep 27, 2026, 01:49 AM UTC

    Our team is currently investigating elevated API error rates that may cause degraded performance or delays. We will provide updates shortly.

  2. resolved Sep 27, 2026, 02:04 AM UTC

    The upstream issues causing delays in our system have been resolved.

Read the full incident report →

Minor September 23, 2026

[office365] [gmail] delays in sending and receiving messages for customers in [us-west-1], [us-west-2], and [eu-west-1]

Detected by Pingoru
Sep 23, 2026, 10:38 AM UTC
Resolved
Sep 23, 2026, 03:01 PM UTC
Duration
4h 22m
Affected: GmailO365
Timeline · 4 updates
  1. investigating Sep 23, 2026, 10:38 AM UTC

    We are experiencing delays in processing Office 365 and Gmail messages. Both sending and receiving are impacted. We are investigating.

  2. investigating Sep 23, 2026, 11:34 AM UTC

    We are continuing to investigate the issue.

  3. monitoring Sep 23, 2026, 12:47 PM UTC

    We have deployed a fix and delivery times are returning to normal. Some channels are still catching up on a backlog of messages. We are continuing to monitor the health of our systems.

  4. resolved Sep 23, 2026, 03:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 14, 2026

[office365] Delays in sending and receiving messages for some customers in [us-west-1] and [us-west-2]

Detected by Pingoru
Sep 14, 2026, 08:20 AM UTC
Resolved
Sep 14, 2026, 11:01 AM UTC
Duration
2h 40m
Affected: O365
Timeline · 5 updates
  1. investigating Sep 14, 2026, 08:20 AM UTC

    We're observing some Office 365 channels experience delays in sending and receiving messages. We're currently investigating.

  2. investigating Sep 14, 2026, 09:00 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 14, 2026, 09:39 AM UTC

    We have established that channel sync error rate is <1%, but remains above our expected baseline rate. We are continuing to investigate.

  4. monitoring Sep 14, 2026, 10:13 AM UTC

    We are seeing error rates return to normal. We are continuing to monitor the health of our systems.

  5. resolved Sep 14, 2026, 11:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 31, 2026

Application performance degraded

Detected by Pingoru
Aug 31, 2026, 03:43 PM UTC
Resolved
Aug 31, 2026, 04:51 PM UTC
Duration
1h 7m
Affected: App
Timeline · 2 updates
  1. monitoring Aug 31, 2026, 03:43 PM UTC

    Beginning at 14:00 UTC (7am PDT), Front application performance degraded as we were unable to add elastic infrastructure to support growing traffic on Monday morning. The root issue has been resolved, and infrastructure is now catching up to meet demand. We are monitoring the recovery, and will continue to provide updates.

  2. resolved Aug 31, 2026, 04:51 PM UTC

    This incident has been resolved, and all activities have caught up to realtime. Front will continue to monitor application performance.

Read the full incident report →

Notice August 15, 2026

Resource audit log delayed events [eu-west-1][by_company_00006]

Detected by Pingoru
Aug 15, 2026, 08:11 PM UTC
Resolved
Aug 15, 2026, 08:44 PM UTC
Duration
32m
Timeline · 3 updates
  1. investigating Aug 15, 2026, 08:11 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 15, 2026, 08:12 PM UTC

    Some customers (cell 14) may see missing resource change events in their audit log due to a system error in that service. No customer message data is affected, only the audit log.

  3. resolved Aug 15, 2026, 08:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 25, 2026

Folder counters update delay

Detected by Pingoru
Apr 25, 2026, 06:37 PM UTC
Resolved
Apr 25, 2026, 07:09 PM UTC
Duration
32m
Affected: App
Timeline · 2 updates
  1. investigating Apr 25, 2026, 06:37 PM UTC

    Counters (numbers in the navigation bar of the app) are updating with a delay for some customers [us-west-1]

  2. resolved Apr 25, 2026, 07:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 14, 2026

Delay in messages sent or received over Slack

Detected by Pingoru
Apr 14, 2026, 05:03 PM UTC
Resolved
Apr 14, 2026, 08:00 PM UTC
Duration
2h 56m
Affected: Other channels
Timeline · 2 updates
  1. monitoring Apr 14, 2026, 05:03 PM UTC

    There was a delay in message delivery of up to an hour. Messages are now being delivered without delay. We are continuing to monitor

  2. resolved Apr 14, 2026, 08:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 23, 2026

Delays receiving emails from Gmail and Office channels in [us-west-2]

Detected by Pingoru
Feb 23, 2026, 03:17 PM UTC
Resolved
Feb 23, 2026, 06:10 PM UTC
Duration
2h 53m
Affected: GmailO365
Timeline · 5 updates
  1. investigating Feb 23, 2026, 03:17 PM UTC

    Some customers are experiencing delays in inbound messages being received from Gmail and Office channels (typically 2-4 minutes of delay). We are currently scaling up our systems to address this.

  2. investigating Feb 23, 2026, 03:51 PM UTC

    Delays have been reduced, but remain slightly elevated. We are continuing to investigate.

  3. investigating Feb 23, 2026, 04:36 PM UTC

    Office delays have been resolved. Gmail delays have reduced further (to approximately 1 minute).

  4. monitoring Feb 23, 2026, 04:48 PM UTC

    Delays are resolved for both Gmail and Outlook channels. We're continuing to monitor to ensure we're at a stable steady-state.

  5. resolved Feb 23, 2026, 06:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 18, 2026

Shared inboxes not visible in the mobile app

Detected by Pingoru
Feb 18, 2026, 02:59 PM UTC
Resolved
Feb 18, 2026, 05:08 PM UTC
Duration
2h 9m
Affected: App
Timeline · 5 updates
  1. investigating Feb 18, 2026, 02:59 PM UTC

    We are currently investigating this issue.

  2. identified Feb 18, 2026, 03:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 18, 2026, 04:01 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 18, 2026, 04:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 18, 2026, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 7, 2026

Message import delayed

Detected by Pingoru
Feb 07, 2026, 12:03 AM UTC
Resolved
Feb 07, 2026, 12:26 AM UTC
Duration
23m
Affected: SMTP (non-Gmail / O365)GmailO365FacebookTwitterTwilioOther channels
Timeline · 2 updates
  1. investigating Feb 07, 2026, 12:03 AM UTC

    We are currently investigating an issue that is causing delayed message import. Impacting all channels all regions

  2. resolved Feb 07, 2026, 12:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 23, 2026

Front is inaccessible

Detected by Pingoru
Jan 23, 2026, 09:51 PM UTC
Resolved
Jan 24, 2026, 01:40 AM UTC
Duration
3h 49m
Affected: AppAPI and integrations
Timeline · 4 updates
  1. identified Jan 23, 2026, 09:51 PM UTC

    Front is currently inaccessible. We have identified the cause and are working on a resolution.

  2. identified Jan 23, 2026, 09:53 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jan 23, 2026, 10:28 PM UTC

    Application and API access have been restored and we are continuing to monitor the system.

  4. resolved Jan 24, 2026, 01:40 AM UTC

    This incident has been resolved. A fix has been implemented.

Read the full incident report →

Major January 22, 2026

Microsoft Office365 Incident

Detected by Pingoru
Jan 22, 2026, 08:49 PM UTC
Resolved
Jan 23, 2026, 05:36 AM UTC
Duration
8h 46m
Affected: O365
Timeline · 3 updates
  1. identified Jan 22, 2026, 08:49 PM UTC

    Microsoft Office365 is experiencing an outage affecting some Front channels: "Users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services." Front is unable to send or receive messages for affected customers. Their status page is available at https://status.cloud.microsoft/.

  2. monitoring Jan 23, 2026, 03:28 AM UTC

    Microsoft appears to have recovered, and we're no longer seeing any impact on Office 365 channels. All pending messages have been delivered. We're continuing to monitor the situation closely.

  3. resolved Jan 23, 2026, 05:36 AM UTC

    Microsoft is still reporting service degradation, but it's not impacting Front. We'll continue monitoring the situation in case it changes.

Read the full incident report →

Minor December 10, 2025

Errors loading conversations

Detected by Pingoru
Dec 10, 2025, 01:06 AM UTC
Resolved
Dec 10, 2025, 04:00 PM UTC
Duration
14h 53m
Affected: App
Timeline · 5 updates
  1. investigating Dec 10, 2025, 01:06 AM UTC

    We are currently investigating an issue that is causing errors loading conversations. We believe it is limited in scope to a subset of customers who use our slack integration

  2. identified Dec 10, 2025, 01:11 AM UTC

    We believe we have identified the issue, currently working on implementing a fix

  3. identified Dec 10, 2025, 01:23 AM UTC

    We are rolling out the fix now

  4. monitoring Dec 10, 2025, 01:53 AM UTC

    We've rolled out a fix to the issue, all conversations should now load. Please reach out to support if you continue to experience any issues

  5. resolved Dec 10, 2025, 04:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 1, 2025

Delegated inboxes not visible

Detected by Pingoru
Dec 01, 2025, 10:18 PM UTC
Resolved
Dec 01, 2025, 10:26 PM UTC
Duration
8m
Affected: App
Timeline · 3 updates
  1. identified Dec 01, 2025, 10:18 PM UTC

    We have identified an issue where delegated inboxes are not appearing in the navigation panel. We are working on a fix for this issue and will provide another update once there is an ETA for the resolution.

  2. identified Dec 01, 2025, 10:25 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Dec 01, 2025, 10:26 PM UTC

    We have restored delegated inboxes. If delegated inboxes are not currently visible, please restart the application.

Read the full incident report →

Minor October 9, 2025

Some Canadian customers are experiencing degraded messaging capability

Detected by Pingoru
Oct 09, 2025, 09:29 PM UTC
Resolved
Oct 11, 2025, 12:20 AM UTC
Duration
1d 2h
Affected: AppSMTP (non-Gmail / O365)GmailO365
Timeline · 7 updates
  1. investigating Oct 09, 2025, 09:29 PM UTC

    Some Canadian IP addresses are experiencing app slowness and/or degraded email message performance.

  2. investigating Oct 09, 2025, 09:36 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 09, 2025, 10:14 PM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 09, 2025, 11:19 PM UTC

    We are still investigating the issue and searching for the root cause.

  5. investigating Oct 10, 2025, 02:15 AM UTC

    We are continuing to investigate this issue, and are yet to identify a root cause Some impacted users have been able to workaround the issue by using a VPN to re-route their traffic, or by tethering to a mobile device. We will update this page as soon as we have more information

  6. monitoring Oct 10, 2025, 05:39 PM UTC

    We've received reports this morning that users are no longer encountering issues. We are continuing to monitor, please reach out to support if you are experiencing degraded performance

  7. resolved Oct 11, 2025, 12:20 AM UTC

    We've had no further reports of issues. Please reach out to Front support if you experience degradation in the app

Read the full incident report →