Front experienced a minor incident on October 6, 2026, lasting 34m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 06, 2026, 03:19 PM UTC
We are experiencing a backlog with regards to the generation of certain AI outputs, including conversation summary and Smart QA/CSAT reviews. Some of these may take a few minutes longer to appear than normal. We are working on clearing the backlog.
- investigating Oct 06, 2026, 03:20 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 06, 2026, 03:31 PM UTC
Backlog has reduced. We're continuing to monitor.
- resolved Oct 06, 2026, 03:53 PM UTC
This incident has been resolved.