Front incident

[us-west-1] High API latency currently causing delays

Ongoing since 04:24 PM UTC, affecting App and Real time events and 1 more.

monitoring Nov 04, 2026, 05:11 PM UTC

All systems have returned to normal. API latency is back to normal levels and all queues have drained. We will continue monitoring to ensure stability.

Started
Nov 04, 2026, 04:24 PM UTC
Resolved
Ongoing
Duration
● 57m
Detected by Pingoru
Nov 04, 2026, 04:24 PM UTC

Affected components

AppReal time eventsAPI and integrations

Update timeline

  1. investigating Nov 04, 2026, 04:24 PM UTC

    We are experiencing elevated API latency and delays in message processing. As a result, new messages may take longer than expected to appear in inboxes, and some operations may be delayed due to backlogs in our processing queues.

  2. identified Nov 04, 2026, 04:26 PM UTC

    The issue has been identified and we are currently working to restore performance

  3. monitoring Nov 04, 2026, 04:42 PM UTC

    We have applied a fix and currently monitoring our systems.

  4. monitoring Nov 04, 2026, 04:45 PM UTC

    Systems are returning to normal. Most processing queues have cleared, and API latency has recovered to normal levels. A few services are still working through remaining backlogs, so some customers may continue to experience delays. We are monitoring recovery closely.

  5. monitoring Nov 04, 2026, 05:11 PM UTC

    All systems have returned to normal. API latency is back to normal levels and all queues have drained. We will continue monitoring to ensure stability.

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