Front had 44 outages in the last 2 years totaling 279h 4m of downtime — averaging 1.8 incidents per month.
There were 44 Front outages since October 29, 2024 totaling 279h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our team is currently investigating elevated API error rates that may cause degraded performance or delays. We will provide updates shortly.
The upstream issues causing delays in our system have been resolved.
We are experiencing delays in processing Office 365 and Gmail messages. Both sending and receiving are impacted. We are investigating.
We are continuing to investigate the issue.
We have deployed a fix and delivery times are returning to normal. Some channels are still catching up on a backlog of messages. We are continuing to monitor the health of our systems.
This incident has been resolved.
We're observing some Office 365 channels experience delays in sending and receiving messages. We're currently investigating.
We are continuing to investigate this issue.
We have established that channel sync error rate is <1%, but remains above our expected baseline rate. We are continuing to investigate.
We are seeing error rates return to normal. We are continuing to monitor the health of our systems.
This incident has been resolved.
Beginning at 14:00 UTC (7am PDT), Front application performance degraded as we were unable to add elastic infrastructure to support growing traffic on Monday morning. The root issue has been resolved, and infrastructure is now catching up to meet demand. We are monitoring the recovery, and will continue to provide updates.
This incident has been resolved, and all activities have caught up to realtime. Front will continue to monitor application performance.
We are currently investigating this issue.
Some customers (cell 14) may see missing resource change events in their audit log due to a system error in that service. No customer message data is affected, only the audit log.
This incident has been resolved.
Counters (numbers in the navigation bar of the app) are updating with a delay for some customers [us-west-1]
This incident has been resolved.
There was a delay in message delivery of up to an hour. Messages are now being delivered without delay. We are continuing to monitor
This incident has been resolved.
Some customers are experiencing delays in inbound messages being received from Gmail and Office channels (typically 2-4 minutes of delay). We are currently scaling up our systems to address this.
Delays have been reduced, but remain slightly elevated. We are continuing to investigate.
Office delays have been resolved. Gmail delays have reduced further (to approximately 1 minute).
Delays are resolved for both Gmail and Outlook channels. We're continuing to monitor to ensure we're at a stable steady-state.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue that is causing delayed message import. Impacting all channels all regions
This incident has been resolved.
Front is currently inaccessible. We have identified the cause and are working on a resolution.
We are continuing to work on a fix for this issue.
Application and API access have been restored and we are continuing to monitor the system.
This incident has been resolved. A fix has been implemented.
Microsoft Office365 is experiencing an outage affecting some Front channels: "Users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services." Front is unable to send or receive messages for affected customers. Their status page is available at https://status.cloud.microsoft/.
Microsoft appears to have recovered, and we're no longer seeing any impact on Office 365 channels. All pending messages have been delivered. We're continuing to monitor the situation closely.
Microsoft is still reporting service degradation, but it's not impacting Front. We'll continue monitoring the situation in case it changes.
We are currently investigating an issue that is causing errors loading conversations. We believe it is limited in scope to a subset of customers who use our slack integration
We believe we have identified the issue, currently working on implementing a fix
We are rolling out the fix now
We've rolled out a fix to the issue, all conversations should now load. Please reach out to support if you continue to experience any issues
This incident has been resolved.
We have identified an issue where delegated inboxes are not appearing in the navigation panel. We are working on a fix for this issue and will provide another update once there is an ETA for the resolution.
We are continuing to work on a fix for this issue.
We have restored delegated inboxes. If delegated inboxes are not currently visible, please restart the application.
Some Canadian IP addresses are experiencing app slowness and/or degraded email message performance.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are still investigating the issue and searching for the root cause.
We are continuing to investigate this issue, and are yet to identify a root cause Some impacted users have been able to workaround the issue by using a VPN to re-route their traffic, or by tethering to a mobile device. We will update this page as soon as we have more information
We've received reports this morning that users are no longer encountering issues. We are continuing to monitor, please reach out to support if you are experiencing degraded performance
We've had no further reports of issues. Please reach out to Front support if you experience degradation in the app
App is not loading in specific regions and timeouts have been spiking for some API calls
A cache node was lost and automatically recovered in 6 minutes. All systems should now be operational.
We've have received reports of the google sign in flow failing to redirect back to the mobile app successfully, and have been able to reproduce the issue We are currently investigating the problem
We have isolated the issue to iOS devices, Android customers should be unaffected Continuing to investigate
We've identified the issue, and are still working on a fix. In the meantime we have identified a workaround that appears to be working on some clients - by navigating directly to https://app.frontapp.com/oauth/google-signin?client_type=universalLink in Safari on iOS and signing you should get redirected to the app in a signed in state
We've released a new version of the app (5.69.1) that fixes the behavior in some cases, but does not fully address the issue. We are in progress on a full fix. For clients still unable to login we have identified a workaround that appears to be working on some clients - by navigating directly to https://app.frontapp.com/oauth/google-signin?client_type=universalLink in Safari on iOS and signing you should get redirected to the app in a signed in state
We've implemented a fix - you can download the latest version from the app store (5.69.2) to test. Please let us know if you experience any issues on this version
We have confirmed reports that the latest version of the iOS app (5.69.2) addresses the issue. If you run into login issues, ensure you've updated to the latest version, and reach out if the problem persists.
Front is currently investigating an issue in which trying to load some conversations results in an error message.
Conversations that leveraged Suggest Reply between 21:30 and 21:50 UTC (2:30pm – 2:50pm PDT) may cause an error when loading. Front has identified the root cause and is deploying a fix that will allow these messages to display.
A fix for the affected conversations has now been deployed, and initial tests show all conversations should now be visible. Please make sure to refresh your browser or app if you don't see this right away.
Front has now completed the fix and cleanup associated with this incident. If you continue to see errors loading conversations, please make sure you've done a browser or app refresh, and if the issue persists please contact support. Summary: Conversations for which Front attempted to provide a Suggested Reply between 21:30 – 21:50 UTC may have been unreadable until the fix was completed at 22:49 UTC. During that initial time, suggested replies were generated with an additional field that caused an unrecoverable error in the frontend. No data or messages were lost or corrupted during the incident. Suggested replies for conversations that arrived during that time may need to be regenerated.
We have an ongoing issue causing delays importing new messages from all gmail channels. We have identified the issue and are currently working on a fix
Fixes are currently rolling out, we are monitoring backlog of unimported messages
Continuing to monitor our backlog of messages, the majority of channels have recovered - but still have a small segment still catching up
All channels should now be recovered
We are investigating reports of Google SSO and Office SSO login issues on our mobile apps (iOS and Android).
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating reports of increased latency affecting a subset of customers in the EU region. Impact: Some customers in EU may experience slower response times or intermittent delays when using our app. Not all customers in this region are affected.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
Response times are stabilizing, though we continue to actively monitor the situation to ensure the issue is fully resolved.
This incident has been resolved.
We are experiencing some delays in O365 channels and are actively investigating this issue.
An offending change was identified and reverted. We are monitoring the impact now
This incident has been resolved.