FrankieOne incident
Elevated API Errors - Visa Verification, Citizenship Certificate - Australia
Resolved after 15 hours 15 minutes, on July 1, 2026.
We have received confirmation that as of 2 July 2026 — 9:58 AM AEST, the issue around Visa and Citizenship Certificate is resolved.
Update timeline
- investigating Jul 01, 2026, 10:19 AM UTC
We are currently investigating an intermittent issue impacting Visa and Citizenship Certificate checks. Customers may experience intermittent failures or increased response times when processing these checks. Our team is actively investigating the issue and working with the upstream provider to identify the root cause. We will provide further updates as more information becomes available. Start Time: 1 July 2026, 3:25 PM AEST
- resolved Jul 02, 2026, 01:38 AM UTC
We have received confirmation that as of 2 July 2026 — 9:58 AM AEST, the issue around Visa and Citizenship Certificate is resolved.
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