Frame.io incident

Degraded software performance on processing uploads

Major Resolved View vendor source →

Frame.io experienced a major incident on July 14, 2026 affecting next.frame.io (V4) and Media Processing, lasting 7h 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 09:30 AM UTC
Resolved
Jul 14, 2026, 04:52 PM UTC
Duration
7h 21m
Detected by Pingoru
Jul 14, 2026, 09:30 AM UTC

Affected components

next.frame.io (V4)Media Processing

Update timeline

  1. investigating Jul 14, 2026, 04:01 PM UTC

    Users are reporting slow processing when uploading files to their v4 accounts on Frame.io.

  2. identified Jul 14, 2026, 04:08 PM UTC

    We have identified the source of the issue and are actively working to mitigate.

  3. monitoring Jul 14, 2026, 04:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 14, 2026, 04:52 PM UTC

    The incident has been resolved.