Resolved after 7 hours 21 minutes, affecting next.frame.io (V4) and Media Processing, on July 14, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
next.frame.io (V4)Media Processing
Update timeline
- investigating Jul 14, 2026, 04:01 PM UTC
Users are reporting slow processing when uploading files to their v4 accounts on Frame.io.
- identified Jul 14, 2026, 04:08 PM UTC
We have identified the source of the issue and are actively working to mitigate.
- monitoring Jul 14, 2026, 04:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 04:52 PM UTC
The incident has been resolved.
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