Frame.io experienced a minor incident on November 4, 2025 affecting next.frame.io (V4) and app.frame.io (LEGACY), lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
next.frame.io (V4)app.frame.io (LEGACY)
Update timeline
- investigating Nov 04, 2025, 05:06 PM UTC
Some users are experiencing issues with logging into Frame.io via Adobe Auth. Our team is working to identify the root cause and implement a fix.
- identified Nov 04, 2025, 05:13 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 04, 2025, 05:20 PM UTC
A fix has been implemented and we are actively monitoring.
- resolved Nov 04, 2025, 05:27 PM UTC
The login issues have been resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].